Pages

Minggu, 01 Desember 2013

letter of complaint and reply letter of complaint

Tugas English Business 1 #

     Nama         : Sugiarti // : TUGAS Bahasa Inggris Bisnis 1 #
Kelas          : 4KB03
NPM          : 26110715


   letter of complaint :

PT. CITRA BERSADA
Jl. Blora No. 58
Jakarta Selatan
INDONESIA

10th October 2013

   SIMONCELLI COMPANY 
    1992 South Cochran Avenue
    Los Angles
    CA 90036
    USA
    Dear Sirs,
Together with this letter, we inform you that our order computer package shipment has arrived on time. However, after we checked, there was damage to several computers that you send.

Such damage can we explain as follows:
1. Three units damaged monitor.
2. Two units of cpu is not working.
3. Three units damaged keyboard.

As evidence , such damaged goods we send back to you for review and your concern.

We hope we did not order the goods were damaged like this again in the future because this is hurting our company'scommercial rate. If you repeat this mistake a second time, we were very sorry to have to decide a cooperativerelationship that has existed so far.

We await a reply from you. Thank you.
Yours Faithfully,
Mr. Risky Pratama


   
    reply letter of complaint :


SIMONCELLI COMPANY
1992 South Cochran Avenue
Los Angles
CA 90036
USA

15th October 2013
   PT. CITRA BERSADA
   Jl. Blora No. 58
   Jakarta Selatan
   INDONESIA
   Dear Mr. Risky Pratama,
Your letter dated 10 October 2013 we have received and understand its contents. So it is with our production of goods that are returned because there is a defect or damage.

With apologies before, we can not accept your complaint. As for the reason that we can point out to you is as follows.

1. Computer packages that we send in good condition.
2. Computers already passed the feasibility test.

However , since you have sent and showed damage to the goods you order so we as the manufacturer who will be responsible for and replace any damage to the goods. We will send the replacement of damaged goods within threedays of this letter is received.

Similarly, we convey the answer to your letter of complaint for damages computer package our products.

For your attention, we thank you.
Yours Sincerely,
Mr. Putra Perkasa

0 komentar:

Posting Komentar

 

Blogger news

Blogroll

About