Tugas English Business 1 #
Nama : Sugiarti // : TUGAS Bahasa Inggris Bisnis 1 #
Kelas : 4KB03
NPM : 26110715
Nama : Sugiarti // : TUGAS Bahasa Inggris Bisnis 1 #
Kelas : 4KB03
NPM : 26110715
Kelas : 4KB03
NPM : 26110715
letter of complaint :
PT. CITRA
BERSADA
Jl. Blora
No. 58
Jakarta
Selatan
INDONESIA
10th October 2013
SIMONCELLI COMPANY
1992 South Cochran Avenue
Los Angles
CA 90036
USA
Dear Sirs,
Together with this letter, we inform
you that our order computer package shipment has arrived on
time. However, after we checked, there was damage
to several computers that you send.
Such damage can we explain as follows:
1. Three units damaged monitor.
2. Two units of cpu is not working.
3. Three units damaged keyboard.
As evidence , such damaged goods we send back to you for review and your concern.
We hope we did not order the goods were damaged like this again in the future because this is hurting our company'scommercial rate. If you repeat this mistake a second time, we were very sorry to have to decide a cooperativerelationship that has existed so far.
We await a reply from you. Thank you.
Such damage can we explain as follows:
1. Three units damaged monitor.
2. Two units of cpu is not working.
3. Three units damaged keyboard.
As evidence , such damaged goods we send back to you for review and your concern.
We hope we did not order the goods were damaged like this again in the future because this is hurting our company'scommercial rate. If you repeat this mistake a second time, we were very sorry to have to decide a cooperativerelationship that has existed so far.
We await a reply from you. Thank you.
Yours Faithfully,
Mr. Risky Pratama
reply letter of complaint :
SIMONCELLI
COMPANY
1992 South
Cochran Avenue
Los Angles
CA 90036
USA
15th October 2013
PT. CITRA
BERSADA
Jl. Blora
No. 58
Jakarta
Selatan
INDONESIA
Dear Mr.
Risky Pratama,
Your letter dated 10 October 2013 we
have received and understand its contents. So it is
with our production of goods that are returned because
there is a defect or damage.
With apologies before, we can not accept your complaint. As for the reason that we can point out to you is as follows.
1. Computer packages that we send in good condition.
2. Computers already passed the feasibility test.
However , since you have sent and showed damage to the goods you order so we as the manufacturer who will be responsible for and replace any damage to the goods. We will send the replacement of damaged goods within threedays of this letter is received.
Similarly, we convey the answer to your letter of complaint for damages computer package our products.
For your attention, we thank you.
With apologies before, we can not accept your complaint. As for the reason that we can point out to you is as follows.
1. Computer packages that we send in good condition.
2. Computers already passed the feasibility test.
However , since you have sent and showed damage to the goods you order so we as the manufacturer who will be responsible for and replace any damage to the goods. We will send the replacement of damaged goods within threedays of this letter is received.
Similarly, we convey the answer to your letter of complaint for damages computer package our products.
For your attention, we thank you.
Yours Sincerely,
Mr. Putra Perkasa
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